Server Support
Our server support service is designed for clients with unmanaged servers, and who have not opted for a server management plan.
Priced at R950 per hour.
How it works
Fill out the form below to schedule an appointment now
Looking for monthly server management?
We do offer server management as a monthly add-on to unmanaged server hosting. Our management plans include monitoring and storage space for daily backups of your server.
Frequently Asked Questions
Our engineers are highly specialised. Server management skills are also specialised and not always available on short notice. Since nothing in our infrastructure caused your server issues, we have to drop our other SLA clients to attend to out of band support.
We don’t always know. The engineer will make contact with you (by telephone or otherwise) to discuss the chances of recovery and the estimated time. However, some critical failures can have an indeterminate time and in those cases we’ll invoice you afterwards.
Yes, we can update you every 1 to 2 hours.
For priority support we recommend our Advanced monthly server management add-on.